We're excited to announce NeonNow Release 3.36.2, introducing our new product, Agentic!

This release also includes a small number of fixes and improvements across CX and the Admin application.

Release Schedule

Pre-release changes and go-live during the week of 9th November. All dates are in AEST.

• London: 10th November
• Australia: 12th November
• Oregon: 16th November
• North Virginia: 16th November
  
  

Other Regions (including custom environments): please reach out to your account manager.

Fixes

• Streams Update: The underlying Amazon Connect Streams SDK has been incremented.
• Directory UI Fixes

Introducing Agentic, part of the NeonNow Communication Platform!

Agentic enables the rapid deployment and management of production-grade AI agents across voice, text and background workflows. Build, deploy and manage intelligent agents that engage with customers, automate complex tasks and operate autonomously across your business.

Admin

Fixes

• Improves made to to sign-out modal