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Release 3.34

Alex Gurr··3 min read
NeonNow Release 3.34 is a major update that expands all three products. Outreach gains full email campaign support through SendGrid, NeonNow Admin introduces multi-organisation accounts alongside self-service account management, and CX adds native preview dialling for outbound campaigns. This release also brings IQ performance and streaming improvements, refreshed help documentation, and a range of stability fixes.


Release Schedule

Pre-release changes and go-live during the week of 8th June. All dates are in AEDT.

London: 10th June 

Australia: 15th June

Oregon: 15th June

North Virginia: 15th June

Other Regions (including custom environments): please reach out to your account manager.


1.1 [New] Preview Dialling

CX now supports Amazon Connect's native preview dialling for outbound campaigns, available without any additional setup.


1.2 Other Changes

  • Global Resilience (ACGR): When working in a switched region, you can now access desktop shortcuts such as user management and reports.

1.3 Fixes

  • IQ Display: Resolved various visual issues across IQ.
  • Sign-Out (SSO/ACGR): Resolved an issue where SSO and ACGR instances could attempt to sign you back in after you had signed out.
  • Email Sending : Resolved an issue where sending an email without a subject could leave CX stuck on the sending screen.
  • Quick Connects : Resolved an issue where quick connects were not always removed when deleting users with the "delete quick connects" option selected.
  • Agent Status/Missed Calls: Resolved an issue when missed interactions were disabled and agent next statuses could be skipped.


1.1 [New] Email Campaigns

Outreach now supports full email campaigns through SendGrid, including both a visual editor and a code-based template editor. More detail will be available in the help docs once the latest version is published.


1.2 Fixes

  • Table Menus : Resolved an issue where menus and popups opened from tables, such as the campaigns table, would close when Outreach refreshed its data.


Admin

1.1 [New] Support for Multiple Organisations

A single account can now belong to more than one organisation. You can switch between the organisations you are a member of without signing out, and each organisation now appears in the URL so you can bookmark and return to a specific one.


1.2 [New] Account Management

You can now manage your own account from a dedicated account area, including changing your name and password, viewing and managing your organisation memberships, and deleting your account.


1.3 IQ

  • Multiple Models: IQ now uses multiple models across its features to improve performance.
  • Streaming Responses: IQ messages now stream in real time, similar to other AI apps.
  • Health Check: The IQ health check section now shows all required models.


1.4 Other Changes

  • Idle Sign-Out: The sign-out experience is now based on app activity and has been improved. After two hours of inactivity, the app counts down and prompts you to sign out.
  • CX Defaults : After-call work (ACW) and missed interactions are now enabled by default on new CX contact centres.

1.5 Fixes

  • Provisioning Mappings: Resolved an issue where a failure to save external provisioning mappings did not show any feedback or error message.
  • Contact Centre Creation: Resolved an issue where the contact centre link field could wrap onto multiple lines during CX contact centre creation.


NeonNow Help Docs

  • Restructured Docs: Help documentation has been refreshed and split into separate sets for NeonNow, CX, and Outreach. All existing links should continue to work.
  • Onboarding: Sign-up and onboarding guidance has moved into the NeonNow documentation.

Noticed any broken links or problems with the help docs? Please let us know!